Your privacy is important to us. POCCO collects, uses, protects and shares the personal information you provide to us when you visit our website or when you make purchases on this website. Here you can read all the details of our Privacy Policy:
1. Our products
Our products are carefully selected and produced with a focus on quality and exclusivity. Therefore, all items sold are final and cannot be returned, except for some exceptions.
2. How We Use Information
The information we collect may be used to:
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Process and manage your purchases.
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Send you order confirmations, updates and promotions, if you have given your consent.
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Improve the functionality of our website and the user experience.
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Personalize the content and ads you see on the site.
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Comply with legal obligations or to protect the legal rights of the brand.
3. What to do if there is a problem with your order
If you have received a defective or damaged product, please contact us immediately via email ( hello@welcometopocco.com ) with the following information:
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Order number
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Full name and email
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Clear photos of the product, showing the defect or problem
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Outer packaging, if there is visible damage
After analysis, the POCCO team will be able to offer an alternative solution that suits the case.
4. Information Sharing
We do not share your personal information with third parties except in the following situations:
Service Providers: We may share information with trusted partners who help us process orders, send emails, or perform other functions to support our business.
Legal obligation: If necessary, we may disclose your information to comply with applicable law or respond to a court order.
Business Transfer: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity.
5. Rights
Under the General Data Protection Regulation (GDPR), you have the following rights in relation to your personal information:
Access: the right to access the personal information we hold about you.
Correction: request the correction of incorrect or incomplete data.
Deletion: request the deletion of your personal information, within the legal limits.
Opposition and Rectification: object to the processing of your data or request the rectification of incorrect information.
To exercise any of these rights, please contact us at hello@welcometopocco.com
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
7. Changes to this Privacy Policy
POCCO reserves the right to update or amend this privacy policy. When we make changes, we will update the revision date at the bottom of the document. We encourage you to periodically review this page to stay informed about how we are protecting your information.
8. Contact
If you have any questions about this Privacy Policy or how we treat your personal data, please contact us at hello@welcometopocco.com .
Last update: 14.12.2024